Kyoto Daily Tours Cancellation Policy
Any cancellation by you must be initiated by email to info@KyotoDailyTours.com. We will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour your cancellation request is received or
• the amount expended by the individual guide to prepare for your tour or
• the cancellation policy option you choose
Kyoto Daily Tours is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions about our cancellation policy.
Standard Cancellation Policy
If you cancel or cannot take your tour as a consequence of force majeure, Kyoto Daily Tours will refund the amount you have paid for your tour to a limit $1000 USD. If you have paid more than $1000 for your tour, Kyoto Daily Tours will refund the amount you have paid less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf - car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes the it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of Kyoto Daily Tours. However, a travel warning issued by the US Department of State AFTER you book your tour invokes 'force majeure' or if you are on a ship and it is unable to dock for whatever reason, you are covered under this 'Force Majeure' provision.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Kyoto Daily Tours will determine the refund due as follows:
|Cancellation Made Within||Cancellation Fee|
|15 or More Days Prior to Tour Date|
|7-14 Days Prior to Tour Date||50% of Booking Price|
|1-6 Days Prior to Tour Date||100% of Booking Price|
*CORONA VIRUS PANDEMIC UPDATE: Due to the state of emergencies declared in Japan and the downturn of the economy, we have decided to use half of the reservation fees to pay our guides who have been without a job since July 2020. We are trying to support them through these hard times hoping they can endure until their job security improves. We are very sorry for the inconvenience. Please remember we value you as a customer.
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.